Contact us
Borrower
For support questions, contact ffb.support@upstart.com.
Phone
Operating hours
Loan Application Support:
Monday-Sunday 6am - 5pm PT (9am - 8pm ET)
Personal Loans Payment Support:
Monday-Friday 6am - 5pm PT (9am - 8pm ET)
Saturday-Sunday 6am - 5pm PT (9am - 8pm ET)
Auto Loans Payment Support:
Monday-Friday 8am - 9pm PT (5am - 6pm ET)
Saturday-Sunday 10am - 6:30pm PT (7am - 3:30pm ET)
We will be unavailable on Thanksgiving Day, Christmas Day, and New Year's Day, with limited hours on Christmas Eve and New Year's Eve.
Mailing address
First Financial Bank
P.O. Box 1503
San Carlos, CA 94070